1. Agreement and eligibility
These Terms are an agreement between you and vgenv.com for the vgenv (万境) website, creator workspace, developer API, and related services (the “Service”). By creating an account, clicking acceptance, purchasing a balance, submitting a job, or using the API, you accept these Terms and the Privacy Policy.
You must be at least 18 and able to form a contract. If you act for an organization, you represent that you can bind it, and “you” includes that organization.
2. The Service
vgenv provides AI video generation, uploads, job queues, result delivery, Projects, API Keys, usage, and prepaid billing. Product names are stable interfaces; underlying models, workflows, GPUs, capacity, and providers may change.
AI generation is probabilistic. Identical prompts may differ. Queue position and estimated start time are dynamic estimates, not delivery commitments. We may enforce specifications, file-size, concurrency, rate, free-quota, and reasonable-use limits.
3. Accounts, Projects, and API Keys
Provide accurate information, secure accounts, sessions, and API Keys, and take responsibility for activity by Project members and credentials. A full API Key is displayed once; rotate or revoke it promptly if exposed.
Do not share personal accounts, bypass permissions, impersonate others, create accounts to multiply free quotas, or evade rate limits or billing. Owners and admins should grant minimum access.
4. Inputs and outputs
You retain rights in lawful prompts, images, and other inputs (“Inputs”). You grant us and necessary providers a worldwide, non-exclusive, royalty-free, delegable, limited license to receive, store, copy, transform, and process Inputs only to provide, secure, troubleshoot, and improve the Service.
As between you and us, to the extent permitted by law and of rights we hold, we do not claim ownership of generated outputs. Outputs may not qualify for copyright, may resemble others’ outputs, or may implicate third-party rights. We do not promise originality, registrability, non-infringement, or fitness. Review outputs and clear rights before publication or commercial use.
You represent that you have necessary rights, permissions, and lawful grounds for Inputs and that Inputs and outputs will not violate privacy, publicity, copyright, trademark, trade-secret, or other rights. Do not submit unlawful content or unconsented sensitive data, or misrepresent an output as an authentic person, event, or professional conclusion.
6. Acceptable use
Do not use the Service for unlawful, fraudulent, infringing, harassing, hateful, exploitative, maliciously deceptive, or harmful activity; child sexual abuse material; non-consensual intimate imagery; evasion of safeguards; malware; service interference; unauthorized system probing, scraping, training, or reverse engineering; impersonation; or deceptive content likely to cause material harm.
For real people, politics, news, medical, legal, financial, hiring, credit, or other high-impact contexts, perform human review, make appropriate disclosures, and comply with law. We may use automated or human review to investigate suspected violations and reject, remove, or restrict content or accounts.
7. Developer API
API customers must follow documentation, authentication, idempotency, polling, webhook, and rate requirements and must not expose secrets to end users. You are responsible for your application, end-user notices and consent, moderation, data protection, incident response, and support.
Do not resell bare API access, evade product limits, or aggregate traffic in ways that harm vgenv, providers, or users. We may deprecate endpoints for security, compatibility, or legal reasons and will provide notice or migration time where reasonably practicable.
8. Free quota, prepaid balance, and billing
Free quota is a limited Service entitlement, not cash, and cannot be transferred, redeemed, or carried over. Rules may change on reasonable notice. Paid jobs use the server quote captured at submission: the quote is reserved at creation, settled on success, and released for qualifying cancellation or platform failure.
A top-up buys a prepaid Service balance in the applicable market and currency. It is not a deposit, electronic money, or investment; it earns no interest and cannot move between markets or currencies. Taxes, exchange rate, and provider details appear at checkout. Except where law requires otherwise, top-ups and completed jobs are non-refundable.
V1 has no self-service refunds. Internal support may issue one full refund to the original method for a duplicate charge, unused balance on account closure, or an approved exception, provided sufficient unused same-currency balance remains. Mandatory consumer rights override this restriction. Chargebacks, fraud, or payment reversals may result in balance adjustment, suspension, or recovery.
9. Changes, interruption, and third parties
We work to maintain the Service but do not guarantee uninterrupted or error-free operation or that every job succeeds. Models, GPUs, networks, object storage, payments, identity, and email rely on complex or third-party systems. Keep your own copy of important outputs; the Service is not your sole archive.
We may conduct maintenance, remediate security issues, adjust capacity, or discontinue features. Third-party sites and services have their own terms and independent processing practices.
10. Platform rights and feedback
The Service, brands, software, interface, documentation, and rights other than user content belong to us or our licensors. These Terms provide only a limited, revocable, non-transferable right to use the Service as documented. Do not remove notices, copy platform designs, or misuse vgenv marks.
We may use voluntary feedback without payment to improve the Service, but feedback does not transfer ownership of your confidential information or content.
11. Suspension and termination
We may restrict content, APIs, Projects, or accounts for security risk, illegality or material breach, payment problems, risk to others or the Service, or legal requirements. We may act immediately in emergencies and explain and offer an appeal where reasonably practicable.
You may stop using the Service and request account closure. Download needed outputs and revoke API Keys first. Access ends on termination, and data is deleted or retained under the Privacy Policy and law. Payment, IP, content-license, liability, and dispute provisions survive as their nature requires.
12. Disclaimers and liability limits
To the maximum extent allowed by law, the Service is provided “as is” and “as available.” We disclaim implied and express warranties of merchantability, fitness, accuracy, originality, non-infringement, availability, and output quality. You are responsible for Inputs, prompts, output selection, and use.
To the maximum extent allowed by law, we are not liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, data, goodwill, or opportunity. Our aggregate Service liability is limited to fees you actually paid us in the six months before the event, or USD 100 if you paid no fees.
These limits do not apply where liability cannot lawfully be limited, including intentional misconduct or gross negligence, personal injury, fraud, and mandatory consumer liability.
13. Business-user indemnity
If you act for a business or offer a product to others through the API, to the extent allowed by law you will defend and indemnify us and our affiliates from third-party claims and reasonable costs arising from your Inputs, application, end users, unlawful use, infringement, or breach. This does not reduce non-waivable consumer rights.
14. Governing law and disputes
The governing law is determined by the competent court and applicable mandatory rules, while mandatory consumer protections where you live continue to apply. Contact service@vgenv.com first for good-faith resolution. Unresolved disputes will be heard by a competent court.
If one provision is invalid, the rest remains effective. Delay in enforcement is not a waiver. You may not assign these Terms without written consent; we may assign them in a reorganization, financing, or business transfer with notice required by law.
15. Changes and contact
We may update these Terms for changes in the Service, pricing, risk, or law. We will give advance prominent notice of materially adverse changes. Continued use after the effective date accepts the update; we will obtain separate acceptance where law requires.
Terms and content licensing: service@vgenv.com. Privacy: service@vgenv.com. Operator: vgenv.com.